Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance. However, we can often accommodate last-minute requests depending on availability. Contact us for urgent bookings.

Question 2

Can I modify my booking?

Accepted Answer

Yes, you can modify your booking up to 24 hours before your scheduled pickup time. Contact us directly to make changes.

Question 3

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, debit cards, and bank transfers. Corporate invoicing is also available.

Question 4

Do you offer round-trip bookings?

Accepted Answer

Yes, we offer round-trip services. You can specify your return time when booking, and we'll arrange pickup at your destination.

Question 5

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your booking. Cancellations within 24 hours may incur a fee.

Question 6

What if I need to cancel my booking?

Accepted Answer

You can cancel your booking through our website or by contacting us directly. We'll provide a full refund if cancelled within the allowed timeframe.

Question 7

What happens if the driver is late?

Accepted Answer

Our drivers are trained to be punctual. If we're running late, we'll notify you immediately. There are no additional charges for driver delays.

Question 8

How much luggage can I bring?

Accepted Answer

Our vehicles can accommodate standard luggage. For large amounts of luggage, please inform us when booking so we can arrange an appropriate vehicle.

Question 9

What vehicles do you offer?

Accepted Answer

We offer luxury sedans for 1-4 passengers and larger vehicles for groups. All vehicles are modern, well-maintained, and equipped with amenities.

Question 10

Are there special accommodations available?

Accepted Answer

Yes, we can arrange vehicles with special features upon request, such as child seats, wheelchair accessibility, or specific vehicle types.

Frequently Asked Questions

Bookings

How far in advance should I book?

Can I modify my booking?

What payment methods do you accept?

Do you offer round-trip bookings?

Cancellations

What is your cancellation policy?

What if I need to cancel my booking?

What happens if the driver is late?

Luggage & Vehicles

How much luggage can I bring?

What vehicles do you offer?

Are there special accommodations available?

Service & Support

What are your operating hours?

Do your drivers speak English?

What if I have a complaint?

Didn't find your answer?

Frequently Asked Questions

Bookings

How far in advance should I book?

Can I modify my booking?

What payment methods do you accept?

Do you offer round-trip bookings?

Cancellations

What is your cancellation policy?

What if I need to cancel my booking?

What happens if the driver is late?

Luggage & Vehicles

How much luggage can I bring?

What vehicles do you offer?

Are there special accommodations available?

Service & Support

What are your operating hours?

Do your drivers speak English?

What if I have a complaint?

Didn't find your answer?